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Store Locations

5496 College Avenue, Oakland, CA 94618  |  510.547.7000
1778 Fourth Street, Berkeley, CA 94710  |  510.528.7300

Customer Service
Shipping Information

Pavé Fine Jewelry is dedicated to providing our customers with a the best level of service possible. Please see below for any questions you may have or the ways in which we can assist you.

Orders Not Fulfilled

Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.

Return Policy

Your satisfaction with your new treasure is of paramount importance to us; therefore, we are pleased to offer a return or exchange within 30 days of receipt. Items for return must be in salable condition with sales receipt and original packaging.

A refund will be made to the purchaser upon receipt of items. Gift recipients are entitled to a nonrefundable merchandise credit. Refunds issued will not include original shipping charges. Pavé Fine Jewelry will use reasonable efforts to credit the refund to the your credit card no later than fourteen (14) days after receipt of the returned item.

To return or exchange, please call or email Customer Care. Or you may take your return to any of our retail stores.

Please contact Customer Care at 510.547.7000 ext.26 or customercare@pavefinejewelry.com.
Representatives are available 10:30AM-5:00PM PST Tuesday-Saturday.