May we help you? Please call us at (510) 547-7000.
Please Note: We are open by appointment only, please call us to schedule a time to visit the store.
We've made a guide for you to clean your jewlery at home if you're not able to come in for an appointment to see us.
Cleaning your jewelry effectively is a great health precaution against this virus and others.
Cleaning a gold and freshwater pearl ring with a soft, Pavé cleaning cloth.
For diamond (or other hard stone) rings with gold or platinum shanks:
We suggest cleaning your rings with warm-to-almost-hot (never boiling!) water (1 cup) and mild dish soap (1 teaspoon). Make a solution with these two ingredients. If your pieces are heavily impacted by hand lotion, makeup, or caked up soap, soak them for no more than 40 minutes. With a soft-bristled toothbrush, carefully brush your rings, making sure to get behind the stones, mountings, and within any engravings. Rinse over a bowl. Never rinse any piece above an open drain. Repeat if necessary. Do not use a “moisturizing” soap.
Do not soak silver pieces, nor any stones that are below an 8 on the MOHS hardness scale. This would include pearls, opals, and turquoise. You can, however, use a soft cloth to clean stones below an 8 on the hardness scale, just make sure you are not soaking or immersing them.
When drying your pieces, avoid paper towels, since they can scratch the metal. If you have a soft cloth, feel free to use that. If not, let it air dry.
Please avoid using household cleaners such as bleach, chlorine, and acetone, as well as abrasive products such as toothpaste, baking soda, or any other powdered cleaners. These will break down or scratch your metals.
Feel free to check out more of suggestions on taking care of your jewelry here.
Email us with any questions at firstname.lastname@example.org