Refund policy

RETURNS AND EXCHANGES

Within 14 days of purchase, we accept returns or exchanges.

Within 15-30 days of purchase, we accept exchanges or offer store credit.

After 30 days, we do not guarantee a return. Returns are considered on a case-by-case basis by management.

All jewelry must be in new and unworn condition.

Custom, special orders, and sale merchandise are not returnable.

Modified pieces such as engraved or resized are not returnable.

CONTACT

Please do not hesitate to ask us any questions. We will do our best to accommodate your wishes.

Or email our team at customercare@pavefinejewelry.com

SHIPPING

Please ship your item to:

Customer Care
5496 College Ave
Oakland, CA 94618

Or schedule a drop-off appointment.

We highly recommend purchasing insurance and using a trackable shipping service. Shipping times can vary widely, even when shipping locally.

We can provide a shipping label and insurance - which will be deducted from the refund or exchange value - if the piece is accepted for return. We cannot guarantee that we will receive your returned item.

VISIT US

Explore our wide selection of jewelry at our Rockridge store, or drop off pieces for repairs or services. Appointments are required, please book one through our Meet the Team page or by calling us. Please bring a valid photo ID at the time of your appointment, no digital IDs accepted. We look forward to seeing you soon!

Open every day 11AM-5PM

5496 College Avenue
Oakland, CA 94618

Call: (510) 547-7000

Directions

Book Your Appointment

With an appointment, we are able to ensure optimal assistance tailored to your needs. This may involve accessing our extensive inventory to source products from our back stock, ensuring you have a wide selection to choose from. Additionally, we prioritize scheduling repairs with our jewelers to best accommodate your timetable.

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